Frequently asked questions
Welcome to H1Hour. Here you will find answers to common questions about our products, orders, shipping, sizing, and exchanges to help make your shopping experience simple and straightforward.
Orders & Payments
How can I place an order?
Browse our collection, choose your preferred jacket and size, add it to your cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
Available payment methods are displayed at checkout. You can select from the options provided when placing your order.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once your order has entered processing or been dispatched.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you should receive an order confirmation by email. Please check your spam or junk folder if it does not appear in your inbox.
Shipping & Delivery
How long does delivery take?
Our estimated delivery time is 7–15 days. Actual delivery times may vary depending on your location and shipping destination.
Do you offer international shipping?
We ship to the destinations available at checkout. Enter your shipping address during checkout to confirm whether delivery is available for your location.
How can I track my order?
If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, please contact our support team with your order number so we can assist you.
Products & Sizing
How do I choose the right jacket size?
Please check the size guide on the relevant product page before ordering. Compare the listed measurements with your preferred fit to help select the right size.
Are the jackets suitable for everyday wear?
Our jackets feature motorsport-inspired designs that can be styled for everyday casual outfits, streetwear looks, and automotive-inspired fashion.
How should I care for my jacket?
Follow the care instructions on the garment label. Avoid harsh detergents, bleach, and excessive heat, and store your jacket in a clean, dry place.
Will the jacket look exactly like the product images?
We aim to represent our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and lighting conditions.
Returns & Exchange
Can I return my jacket for a refund?
Our policy generally allows size exchanges rather than refunds for change of mind, except where a refund or other remedy is required by applicable law. Please review our Returns & Exchanges Policy for full details.
Can I exchange my jacket for a different size?
Yes, size exchanges are subject to our exchange policy and eligibility conditions. Please contact us for assistance before sending an item back.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and clear photographs of the issue. We will review the situation and help resolve it in accordance with our policy and applicable consumer rights.
Contact & Support
How can I contact F1HOUR?
You can reach us by filling out the contact form on our website. Our team will be happy to assist you with any questions or concerns.
How long does customer support take to respond?
We aim to respond to customer enquiries as soon as possible. Response times may vary depending on the volume of enquiries we receive.
Important Information
These FAQs are provided for general informational purposes to help customers understand F1HOUR's products, shopping process, and policies.
Additional terms and conditions apply to purchases. Please review our:
Nothing in these FAQs is intended to waive or limit any consumer rights or remedies that cannot legally be waived or limited under applicable law.
F1Hour — Beyond the Track. Into Your Everyday.